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Service

Pre-market
1. Finding out what our valued customers' need by communication with them.
2. Samples and technical data are provided for our customers' reference.
3. To guide customers using the battery correctly with detailed introduction.
4. To provide personalized service if necessary, such as packing design, technology exchange and relevant test of products.

Sale
1. Solving problems encounter in using of products and paying return visit regularly.
2. Fulfill customers' new demands by updating our technology.
3. Keep recording the feedback of our customers for improving our services.
4. Any inquiry will be replied within 24 hours.

Consultation

Ampere-Hour
Generally speaking, Ampere-hour is a unit of electric charge transferred by a single flow of current per hour. It's the transfer rate of electric current when charging a battery from a source at the steady rate of one amp per hour.

Battery Capacity
It refers to a service test of electric output of a cell or battery on how long the cell or battery can keep working until its potential energy is used up. The consumption rate is expressed in term of ampere-hour, watt-hour, or similar units. The product of ampere-hour and battery voltage gives the watt-hour (Watt-hour = Amp-hr x battery Voltage).

Battery Charger
Battery charger is a device used for supplying electrical energy to a battery for charging purposes.

C
The rated capacity which is expressed in ampere-hours at a particular steady discharge current (where 'i' is the number of hours the cell can provide at a unit current). For example, a C5 can give a single unit of current in five hour (5) period of time. Generally, cells differ in rates of use, mostly higher than C5 and lesss than C20.

Cathode
Cathode is the electrode through which electric current flows out of a cell.

Constant-Current Charge
Charging of cells at a steady flow of current. In order words, it's the charging of cells while maintaining current flow at the same rate. For some types of lead-acid battery, starting and finishing rate varies.

Constant-Voltage Charge
It's the charging of cells at the same rate of voltage, throughout the charging process.

Cycle Life
Cycle life is the maximum number of counts of which Secondary rechargeable cells or batteries can be recharged. A rechargeable cell looses its potential after reaching certain total number of charging and can be disposed. Generally, the cell or battery is considered to be useless when the cell or battery shows approximately 80% of ampere-hour capacity ratings.

Internal Resistance
Internal resistance is the measure of its opposition to the flow of an electric current within the cell or battery.

Parallel Circuit (connection)
A closed circuit in which the current divides into two or more paths before recombining to complete the circuit. In a parallel circuit, the voltage across each of the components is the same, and the total current is the sum of the currents through each component.

Rated Capacity
The maximum capacity for which a cell is designed, measured in ampere-hour of current per hour delivered at specified conditions such as rate of discharge, end voltage, temperature. These ratings are mostly provided by manufacturers.

Series Circuit (connection)
A circuit in which all parts are connected end to end to provide a single path for current. In a series circuit, the current through each of the components is the same, and the voltage across the components is the sum of the voltages across each component.

Short-Circuit Current
It refer to the situation at which a low-resistance connection across a voltage source (cell) or between both sides of a circuit or line, usually accidental and usually resulting in excessive current flow that may cause damage.

Shipping

We can deliver your orders to any address served by International Express (FedEx / DHL / UPS / EMS) except for P.O. Boxes. The products you ordered will ship to you directly or to your desired destination without extra charge. All shipments are normally made by International Express (FedEx / DHL / UPS / EMS) or ground service, unless otherwise requested. The International Express (FedEx / DHL / UPS / EMS) shipping options and prices are available in the shopping cart, including the estimated arrival date when you check out. Generally, 2 to 5 business days from the shipping date for your order to arrive is required, meanwhile, rush orders can be shipped via International Express (FedEx / DHL / UPS / EMS) in the next day through air service from Shanghai.
We will notify you by e-mail and provide the International Express (FedEx / DHL / UPS / EMS) tracking number when your order has shipped. You can check the order status or track your order, day or night with the number.
Please click on the following link for tracking information:

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